FAQs
Can I cancel my order after I've made a purchase on the website? - You can but act quickly-
We offer immediate order cancellations up to a limit of 2 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
Why is your cancellation window only 2 hours?
Because we work on your order that quickly! Some orders will go out the same day! So reach out to us as soon as you can so we can get that canceled for you.
How do I return or exchange an item? - Our Guarantee.
We're confident our products selection will meet or exceed your expectations but if you want to make a return of a non-customized item - please contact us at Decoralightsstore@gmail.com and we will respond within 24 hours to assist with the process.
We offer returns on our non-customized items only. Our return policy window is 15 days beginning when our package is delivered to your address.
Non-customized returned items must be received in original unused condition with no scratched or blemishes to the acrylic. We charge a 20% restocking fee against your purchase price. We ask that you use a shipping service that will let you insure the product for it's original purchased value and we are not responsible for damaged returns to Decoralights Store.
Due to the nature of our customized items- we cannot offer returns on customized items. If for any reason the item arrives misspelled or not as your order purchase requested please contact us at Decoralightsstore@gmail.com at as we will do everything we can do make it right!
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.
What are your shipping options? - Limited by volume.
Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. Decoralightsstore@gmail.com
Where do you ship from?
We are a Family Owned Business out of Miami, Florida.
Can I get something Custom made?
ABSOLUTELY- we love creating custom pieces! Contact us at Decoralightsstore@gmail.com or even reach out to us on our Instagram or Facebook account to see what we can make for you!